What are the expected shipping times for my item?
Depending on your location shipping times vary. Within Germany, shipping times are around 2-5 business days (plus the time it takes us to make your items), EU shipping times are around 3 - 10 business days, USA shipping times are around 7 to 14 business days.
Bulk Shipping to Australia takes on average 12 business days ( our experience during the past 2 years shows it takes about 9 to 14 business days to arrive) plus shipping time from the Illawara to your address in Australia.
Direct Shipping to Australia tales around 9 to 14 business days.
I need a custom made item that isn't on your website. What do I do?
Simply send us a message via email, the contact form on our website or our social media accounts. We have made a lot of custom made items in the past and are more than happy to work with you to create the product of your dreams!
Express Shipping – Will my order be prioritised?
Express shipping means exactly that. Instead of standard shipping, your order will be shipped via Express/Premium. This does NOT mean we process your order ahead of others. Orders are processed in the order they are received (except for ready-made items).
Dog Size – I don't know my dog's size. Can I tell you the breed, and you'll know the neck circumference?
Unfortunately not. Dogs vary widely in size, even within the same breed. It's best to measure your dog's neck circumference with a soft tape measure or a piece of string to determine the exact size. Please do not measure an old collar. Please note that we cannot accept returns if measured incorrectly.
Wrong Size – I accidentally ordered the wrong size. Can I return the item?
Unfortunately not. All our items are custom-made for your dog upon order. If the item is too big, you can return it to us. For a fee of EUR10 / AU$15 plus postage (for both ways), we can adjust the item to the correct size using the existing Paracord and hardware.
If the item is too small, we have to remake the entire item and use new Paracord. Therefore, the full price for the item applies. But you can, of course, resell your items on local marketplaces or in our VIP Facebook group https://www.facebook.com/groups/cords4pawsvip
I love Kim & Milly's and my dog is a great model. Can I join your team and become an AmbassaDog?
100% We would love to expand our team and have you on board! Simply apply here or message us on socials! The more the merrier!
Pickup – I live nearby. Can I pick up my items when they are ready?
Yes, just choose "Local Pickup" at checkout, and you will receive an email with our address once your items are ready. Please note that we are not a retail store; we are located in a residential area. Also note that we have relocated from Australia to Germany. We still have a team member in the Illawarra, Australia that offers local pick up for Aussie Bulk Shipment orders and assorted AUSSIE STOCK items. Please message us to enquire about this service.
My product has burn marks, can I return it?
To finish Paracord products, the ends of the Paracord are sewn, singed, melted, and pressed onto itself. Burn marks are not defects or faults and are part of the Paracording process.
How do I care for my Paracord Products?
Most paracord products (apart from Key Chains and Collar Flower Charms) can be machine washed in a delicates bad at 30 degrees C and then air dried in the shade. Do not tumble dry your items. BioThane Products can be rinsed and scrubbed with a soft brush. Collars with BioThane Adapters can be machine washed as explained above.
How do I know my credit card information is secure?
All payments made through our shop are protected by the SSL protocol, and your data is securely stored on the Shopify platform. All unauthorised transactions are automatically canceled.
